True, you have valid some points there.
But there still was no need to act like an elephant in a china store - that's a German saying that probably does not translate into English at all.
There's a huge difference in not being able to spread pixie dust all the time and being rude.
The pin trader in question simply could have told the kid that there wasn't anything he needed, and maybe take the mom aside and tell her some things about fake pins. I'm stressing the maybe here, because there is no proof the pins were even fake. Some of the hardcore traders kept telling me that pins I personally pulled out of a mystery pack were fake. One even declared a perfectly good pin from Disneyshopping a "fantasy pin". So much for their knowledge.
It was a kid after all, even if he had fakes he wasn't doing it intentional.
shoppingmom, I am really sorry this happened to your son.
I am a pin trader as well, but yes, some of the people with the books waiting around stores are really scary. I've met nice people, and I've met others who a friend of mine keeps referring to as "sharks". In general I avoid them myself.
But not all pin traders are bad.
Still, for the moment I'd have your son see the CMs. Explain to him that they work for Mickey, and he'll look at them differently than at the scary people with the books.
If you PM me with your son's favorite character, I'll check if I have a pin he may like and send him a little gift from the "pin fairy", of maybe we should call it a gift from Mickey. Perhaps that would make him feel better again?