Why did insurance not cover it?
Actually, why didn't the company not refund you???
The company claimed they needed 1 week to refund us, after that week when we didn't see the money, they claimed it would take 3months-not worth the risk waiting 3 months especially when we contacted credit card company and they told us we'd have no protection through them should we wait it out with the dvc renter. Very small, poorly run rental company. Like to support small businesses but in this case I'd suggest a larger well known company to others looking to rent points. just an unfortunate experience and probably rare!
We did not purchase the expensive trip insurance. I believe we paid about $50 to just cover the cost of the rental but they did not cover this particular situation.