Okay, I got an e-mail postcard awhile ago, and didn't ever plan on using it, but now that we booked an unplanned trip for December, I searched for and found it. It came to my e-mail address, and said Dear (my name). So I called up the number given in the e-mail and they told me I could not use it because it was not for me, but for a completely different name! So I said that the last name she gave me was my mom's and the first name she gave me was my deceased grandmother's last name, but that neither name appeared in the e-mail postcard, only my first name. So she put me on hold, came back and said too bad, I could not use it. Has anyone had this toruble of not being able to use their own postcard??? I would totally understand if it had someone else's name on it, but it specifically has my name on it, even though they say it's tied to another name, and that person doesnt' even exist! I tried explaning that the name she was giving me is not a real person, that my grandmother died in 1999 and that it was her last name combined with my mom's last name, but she said it was not for me but for this other person and since my grandmother was no longer with us, too bad. Is there anything I can do to use my postcard?