We just got back late last night from POFQ (April 30th-May 8th). The resort was lovely. Bus transportation ranged from pretty good to excellent. Food court was OK. Loved the boat to DTD. I requested first floor room, courtyard view, building 4 or 5. We got first floor room, building 2, facing the fountain/courtyard. Even though we weren't in our preferred building 4, it round up being a perfect location. We were really close to everything (pool, boat dock, and main building). We caught Eliot Dyson's show two nights and he was great as usual. The rooms were lovely and housekeeping OK (got three cute towel animals), BUT and this a BIG deal breaking BUT, we absolutely hated the new beds and pillows. They were just soooo uncomfortable, I don't think I slept more than a few minutes at any time. My husband who can usually sleep soundly on a bed of nails was also miserable. We woke up every morning with a headache, neck pain, back pain, and hip pain. I go to WDW several times a year and have stayed at all levels of resorts and have never had a bed as uncomfortable as we had this past week. It was so bad that even though we loved the resort and especially loved the boat to DTD, I called from the room and canceled my Sept 24th-Oct 2nd POFQ reservation. There is just no way I could spend another week with those uncomfortable bed and pillows. I asked to move that Sept reservation to another moderate resort using either the same general public code I booked with last January or with the bounceback code that was left in our room this visit. I could not get a standard room for my Sept 24th-Oct 2nd dates or even the week before or after. I thought about it for a day, but then finally called back and said there was no way I could stay at POFQ with the current beds and asked her to find any Sept dates available at any other moderate using the current bounceback offer. She was able to move me to CSR for Sept 10th-17th, which means my next trip is two weeks sooner than I wanted--I'm going to have to change my vacation request at work and also rebook all my ADRs, but I feel like I didn't have a choice. We both really hated the new beds at POFQ that much. We loved the rest of the resort though. I've done several trips at CSR in the last year or so and expected the new POFQ beds to have the same pillow top mattresses as CSR, but they definitely did not. I really hated to change resorts for my Sept trip though. I loved everything about POFQ, except the uncomfortable beds and pillows.
Oh yeah, I also booked a second bounceback stay for Nov 27th-Dec 4th again at CSR. I wanted Nov 26th, but the bounceback offer didn't include it, so I'm hoping for an AP discount to cover just that one day. The CM did make a comment that the bounceback beat my old general public code I had. Even switching to CSR which is $10.00 more/day than the other moderates, I had a $125.65 credit leftover which she applied to my Nov stay. She also said that the AP discounts would not beat the bounceback offer. I think I got about 35% off, which is what the AP discount usually is for a moderate.