from our first time at WL. Let me preface what I'm about to say. Our favorite resort is YC or BC. We've been staying there for every trip for the last few years. Got to feeling like we needed to try something different so we stayed at WL.
We weren't that impressed but, then again, I'm comparing it to our favorite. Why weren't we impressed? Rooms ARE small and a bit dark. The transportation wasn't the greatest although we had our car so our only experience was the boats. They were quite slow at times, but sometimes they ran pretty quickly. Thing is, it's not easy to get to the other resorts...we felt far removed. But, think about it, we're use to the Epcot resort area with tons of shopping and dining choices within walking distance. Maybe it's not a fair comparison and maybe we're just Epcot Resort folks so I hate to be negative.
However, I feel comfortable being negative about one thing we found lacking and that is the service. When we drove up at check-in, we actually had to find someone to take our bags. When we called the front desk it would take at least 10 to 15 rings for someone to pick up. The CM that checked us in never smiled, never looked up except when she wanted to take our credit card for payment. All in all, we were quite disappointed.
Also, the pool was small but then again I'm comparing it to Stormalong Bay.
What we did like - it is a beautifully themed resort. Also loved the trails leading to Fort Wilderness - you can bike or walk. And, the geyser is nice.
Just my rating of the Lodge - some folks love it. Me, I'm a YC/BC kind of gal from here on out and will NEVER feel bad about staying at the same resort.
pamNC