Although I've never had the experience of using The Perfect Gift, I've read too many posts to count regarding Norm and Shirley. Many recalled the fantiastic baskets and the excellent job they did but what I remember most are the posts from people that were helped by both these wonderful people. So many stories where people were trapped or stuck and Norm and/or Shirley would go way out of their way to help these people make their way safely to the ship. Stories of people at the port with a left purse at the WDW hotel, etc. Norm thought nothing of hopping in a car and spending hours of his time to help out and ensure that the family(ies) made it on their trip.
These selfless acts are what I will remember most about this couple. My thoughts and prayers are with Shirley and her family. I hope they can take solice in the happiness and joy that he spread to so many. RIP Norm.