Well it's not a one size fits all solution. If it were, everyone with any type of disability would have the same accommodation. Here, someone with purely a physical disability is given one solution. Someone with a vision issue has another. Someone who has cognitive issues and can't wait in line a third. Etc. how is that one size fits all?I am sorry that you are having to deal with this and hope that I did not add to your frustration. It is hard when a one-size fits all mentality is used.