Hi Gems,
try this. At least you will speak to someone.
United Kingdom
0845 607 6760
0845 607 0777 (BusinessFirst)
0800 028 3687 (Customer Care)
Mon. - Sun. - 24 hours
0207 365 1859 (OnePass Service Centre)
Mon. - Fri. 0730-1730
0800 028 5003 (continental.com Support)
Hope this helps.
Jon.