Try this...I just did and it worked. Call the 1-800-300-8575. It will prompt you to put in your credit card number, then last four numbers of credit card, then to try ssn. But don't. It will eventually just take you directly to a customer service agent. You can also go to DisneyRewards.com, they have a lot of information. We've had the Disney Visa for years and just upgraded to the premium. The offer we received with the premium was 50 bonus rewards which in itself will pay for the first year fee. Good Luck. Let us know if it does or doesn't work. If not, maybe can come up with a different solution.