I've been trying to pay off my remaining balance this week. I talked with Account Services on Mon, she gave me the payoff amount for Wed, asked me to faxed a letter in to authorize them to take it out from my acct. I did so Tues. Called back late Tues, nothing has happened. Called back Wed, nothing. They say they didn't receive my fax. I re-faxed, they promised to get it going. Checked account Thurs & Fri, nothing. How long should it take? And what amount will they finally take out? From the day I faxed in, or the day they actually "process" the request? Why can't they be a little more clear on how they handle this kind of request? Instead of me keep calling back, why can't they say it will be processed within a certain amount of days...etc. I asked if I can send in a check instead, and they say no, because the payoff amount changed every day. I really can't be calling from work every day to check if my request is taken care of.