DAY 7
Dinner at Tutto Italia at Epcot World Showcase (Italy)
Highlights: Penne Caprese
Disappointments: Pretty much everything else, especially the service
Would We Return?: No, but might give the new Italy restaurant (pizzeria) a try
Background info first...I should first confess that this restaurant was probably not a wise choice for our group and I take full responsibility for my mistake. I really should have known better. Just like many of you I'm sure, I am half Italian. In fact, I was raised for a few years by my Italian grandmother who was an excellent cook. After her death, my love for pretty much all Italian food continued, although I had to settle for a much lesser quality. Heck, I have found that I can even enjoy a meal at Olive Garden now and then
, so I would have to say that I'm not overly picky when it comes to Italian food. So in summation, I have enjoyed a wide-range of Italian food, from the authentic food that my grandmother made and the delicious food I enjoyed on the Food & Wine tour that I did last summer in Italy to the Olive Garden type Italian restaurant food here in the U.S.
In addition, our family visited Tutto Italia on our last visit to WDW two years ago and only two of the five of us enjoyed our meal (the two that had the lasagna). I vividly remember DS's reaction to his meal ..."This is the worst pizza I've had in my life." (and my family eats a lot of pizza, including frozen
) So now you probably understand why eating here again was a bad idea on my part. In my defense though, we were on the Dining Plan and I let that influence my decision to give this place another try. The food is highly overpriced here making it a good value on the Dining Plan.
Now on to the review... All 6 of us were present at this meal. After being seated our server brought us a basket of bread and breadsticks along with some dipping sauce that we didn't really like (prefer the similar but much better one that is served at our local Italian restaurant). Unlike the restaurants in Italy though, at least they didn't charge us for this bread
We were also brought a plate of pickled vegetables which a few of us picked at. Our server took our drink orders and only 2 of us ordered sodas, the rest just had water (which BTW you also get charged for at real Italian restaurants). For our food, two of us had the Penne Caprese (penne pasta with crushed tomatoes, mozzarella cheese, and basil) and both enjoyed it. DD1 commented that this dish was very simple, but good. Two of us (including myself) again had the baked lasagna (same two people that enjoyed it last time, so figured this was a safe bet). Bad assumption. This time we both thought the lasagna was just okay... definitely not as good as we had remembered. DS is not a big fan of Italian food (is he really my child?
) except for pizza, but surprisingly didn't order the steak here even though they had one listed on the menu. Instead he ordered the grilled pork chop and described it as just okay, nothing special. DH (not on DDP) just ordered the minestrone soup (said it was okay) and ended up eating most of DD2's lasagna since she didn't want it. Okay, so overall our entrees were less than stellar, but I still had high hopes for our desserts. Tutto Italia has some of the highest priced desserts of the Disney restaurants we have been to (dessert prices range from $8 to $14), so I figured that their desserts must be pretty good, right? Wrong, another bad assumption. For our 5 desserts we had two Chocolate Tortas ($11 each), one Chocolate Gelati and one Raspberry Sorbetto (each $8 for a small portion), and I ordered the most expensive dessert, Copetta Sotto Bosco. The description of this dessert (Zabaglione cream gelato, berries, and chocolate sauce) sounded delicious and for $14 I figured it must be like heaven in a dessert dish
. Needless to say, I was sadly disappointed. It was not nearly as good as the somewhat similar dessert that I had at San Angel Inn that was just $8. Anyway, that completed our meal except for the coffees that DH and DD1 had with dessert. Now on to our service issues. At the beginning of our meal I explained to our waiter that only 5 of us were on the DDP and would be using credits for our meals. Whatever DH ordered we would instead pay OOP for, but would be using my TIW card for the discount on these items. I showed him my KTTW card (for Dining Plan) and TIW (for OOP expenses) and he nodded to indicate that he understood (or so I thought anyway). After our desserts and coffee (for 2) were served, the server brought one bill to our table which included everything we ordered (including DH's) plus two extra drinks that we didn't have (our bill showed 6 soft drinks when we had actually had only 2 plus 2 coffees). I pointed this out to our server and his reply was, "Oh, don't worry about it because everything on your bill is covered by your Dining Plan." Ummm ... no, not true Mr. Italian Waiter. So I again explained to him what I was doing, and again I thought he understood. He takes the bill and both of my cards (TIW and KTTW) and disappears for a while. When he finally returns he has a manager with him. This guy then tries to tell me that I can not use both my Dining Plan credits and TIW discount on the same meal. And since (according to him) the TIW discount would only be 10% (wrong, should be 20%), it would be better for us to use our Dining Plan credits for the meal. Okay (deep breath taken), I explained for the third time what I wanted to do and added that I had done this at several other restaurants this week.
Manager and waiter then excuse themselves from our table and disappear with our bill and my two cards in hand.
It's 10:00 by now and I'm really tired. The rest of the group is growing impatient because they want to hit the rides because Epcot had EMH this night. Finally our server returns, by himself this time though, with two bills which were pretty much correct, but no explanation or apology for the confusion. The bill which included the 5 meals covered under the Dining Plan still had 5 soft drinks listed (when we only had 2 plus a coffee) but I was willing to forego the 18% tip on the additional $6 just so we could get this over with. Oh, and in case you were wondering, DH's bill included his minestrone soup and a soft drink (he actually had coffee) and had the
20% TIW discount
. So we paid our bills and got the heck out of there!
Total Cost covered under Regular Dining Plan - $205.55 or $41.11 per meal credit
(Excellent value, if the meal had been good)
18% Tip (paid OOP) - $34.74
OOP cost for DH's soup and coffee not covered by Plan (with 20% TIW discount and 18% tip) - $11.36
Saved $2.34 with TIW
5 meal credits used, 5 more to go!
NOTE: Cost of this meal had we used TIW (20% discount) instead of Dining Plan - $164.44
Next up: Boardwalk Bakery