We went to the World from December 5th thru the 12th to celebrate our 25th anniversary and had a GREAT trip. Now it was crowded at times but we didn't care. We had the BEST time ever and met some incredible CMs all ready with a smile and willing to help with whatever we asked. Only problem we encountered was with the front desk staff at the AKL. We felt that our comments fell on deaf ears. We had "requested" a King sized bed and knew before we got there that is was only that. A REQUEST. When we arrived around 2 p.m. our room was ready and we were told point blank that there are no rooms available to suit our requests and we understood but asked if there might be one available to following night. LONG story short, they went to ask a manager who came out and told us the same thing -- ok ok we get it please stop telling us what we know. we were polite just wanted them to respond in kind. We were told that they would give us one the following night but we would need to check in and then out in the early am. SO we set alarm and got to front desk to be told the same story but with more force the 2nd day. Amazingly enough the "back room" visit provided us with a positive answer -- come back at noon and your new room will be available. So come back we did, and were told in no uncertain terms that we must have heard incorrectly since there was no such room ?!?!? By 11 this night we were given a room with a king sized bed and we felt awful -- it was a handicapped room. Hubby went down and told them that we would move back to a double queen room so that this would be left for someone who needed it. He was told to stop complaining and since the hotel was at 100% occupancy we would not be moved. Strange thing here? a couple beside him was getting their stay extended another 2 nights no problem ?? where did that room come from?? There sorry for such a long rant -- guess i just want to know how do i pass on this complaint?