Last Tuesday we ate dinner at 'Ohana and when the CM brought the DDP reciept, I noticed that we were short a days worth of both adult and kids meals! We were going to go to MGM after we ate, but I wanted to get everything straightened out and had no idea where to go to get it fixed, so we went back to CBR and boy was my DH mad. He said to forget about it because he just wanted to go to MGM, but I had to find out what was going on, so we went back to CBR and he took the kids to the pool and I took a walk to the Custom House (and boy that was a long walk because DH told me the sign said Custom House but it was really Jamaica ) I went to the desk and the CM printed out how many credits that were left and tried to tell me it was correct. Then he read from the computer what restaurants they were used at: Coral Reef-yes, Sci-Fi-yes, Tony's Town Square-hell no! So they checked my ADRS and saw that Tony's wasn't one of them, and then they called Tony's and they didn't have our name down. Then the CM asked if we were part of a Grand Gathering. No! Couldn't he tell from the screen that we weren't? Finally they believed that we didn't use the credits after I showed them all my receipts. For a while I felt like they didn't and I think if I didn't have all the receipts they would have given me a hard time. I must have spent an hour standing there while they tried to figure it out and also figure out how to bring up our name on their account. Our last name has an apostrophe, and they had no idea how to type it in in order to bring it up so that they could apply the credit to our account. Finally I think they tried 3 spaces in between the letters and it worked. They had no idea how someone else could have used our DDP credits and said it never happened before. The card never left our hands except at the restaurants. Maybe they were offline and someone typed the numbers in wrong? But it's awfully weird that exactly 3 adult dinners and 1 child were used, which is exactly people we were. Whatever, it was a mess that luckily was straightened out, but totally turned my DH off ever getting the DDP in the future if we had to pay for it. If I didn't notice that we were short one day's worth, we would have had a problem on the last day when we went to use the card and they would have said all the credits were gone. Because I had to waste time getting this straightened out, we missed Fantasmic because that was the only night we were going to be at MGM. I had no idea it was going to take so long. Always check how many credits you have left after you get the receipt!