I finally was able to check in last night, but it may have been on the old site. Then I could only put in one special request. I need bed rails and a pack n play so I called and was on hold for 15 min then the CM that tried to help me said that his system was undergoing Magical upgrades so it would be slow. After 10 minutes still couldn't get it so I could have held for another 20 min for guest relations, but I will just call back today. I did find out that my magical express info was not in the system even though I called weeks ago!