I sent an email to WDW customer service. See below email string....I didn't get a response after pointing out that she didn't help at all.
To Whom it May Concern:
You really did not help at all since I've already called 407WDWDINE and was informed that I am unable to make the dining reservation for Be Our Guest and I still am unable to plan anything for the Magic Kingdom Park during my stay, which is why I sent an e-mail to WDW in the first place.
I am extremely upset by Disney cast members giving the run around regarding this issue. What is the reason that the schedule and dining reservation for Be Our Guest are not available when it is stated that reservations can be made 180 days prior?
Please give me a straight answer. It is very frustrating that I cannot plan anything due to the inavailability of the park hours and dining reservations for Be Our Guest. Instructing me to consistanly continue to check up is not acceptable.
Regards,
Frances
From: Walt Disney World Guest Mail <guest.mail@wdw.disneyonline.com>
To: frances
Sent: Tuesday, February 26, 2013 1:50 PM
Subject: Re: Dining, Tours, Recreation and Cirque du Soleil
Dear Frances,
Thank you for contacting the Walt Disney World® Resort.
That is correct that you are able to book advanced dining reservations at the 180 days plus 10 days ahead of your arrival if you would like, however that is something that can only be done by calling in to one of our Reservation Agents. If you would like to make that arrangement you can certainly call in to the Disney Reservation Center at (407)WDW-DINE.
For Disney's Main Street Electrical Parade we do not currently have a schedule out that far, at this time we have Disney's Main Street Electrical Parade's schedule up through July 31, 2013. We should have that released by the beginning of next month.
If you have questions or need further assistance, feel free to contact us.
Sincerely,
Crystal Linton
WDW Online Communications
PLEASE NOTE: All information is subject to change without notice and should be confirmed just prior to your visit.
Original Message Follows: ------------------------
To Whom it May Concern:
I was informed that since I am staying at a Disney World Resort (Art of Animation confirmation no. *******) that I am able to make dining reservations 180 days prior plus 10 days. August 27th is within my 10 day window. Please double check if I can make an advance dining reservation for dinner at Be Our Guest for a party of 2 on August 27th.
Please let me know if the Electrical Parade will be running on August 27th or August 29th.
Thank you,
Frances
From: Walt Disney World Guest Mail <guest.mail@wdw.disneyonline.com>
To: frances
Sent: Tuesday, February 26, 2013 9:54 AM
Subject: Re: Dining, Tours, Recreation and Cirque du Soleil
Dear Frances,
Thank you for contacting the Walt Disney World® Resort.
We do apologize for any difficulties that you are experiencing with
booking your dining reservations, I do see that for your date that you
are looking to make a reservation for Be Our Guest Restaurant we are not
accepting reservations at this time, as we only are able to make
reservations 180 days prior to a reservation date and that date would
currently be at August 25, 2013, so you will be able to make
reservations for August 27, 2013 on February 28, 2013. If you will
respond back to us with the dates that you would like to know when the
Main Street Electrical Parade is running we would be happy to look up
that for you.
If you have questions or need further assistance, feel free to contact
us.
Sincerely,
Crystal Linton
WDW Online Communications
PLEASE NOTE: All information is subject to change without notice and
should be confirmed just prior to your visit.
Original Message Follows:
------------------------
I will be visiting the WDW Resort for the first time in Aug 2013. I am
extremely excited; however, today is the 180th before our trip and I
cannot believe that I am already disappointed and discouraged by the
experience I've been having trying to plan my first visit.
First of all, park hour info for Magic Kingdom Park is not available for
Aug 2013 and second, advance dining reservations are not available for
Be Our Guest.
I would like to have dinner at BOG on Aug 27 for a party of 2 and would
like to know what days the Electrical Parade is available