No Contact from Guide since buying

Discussion in 'UK DVC Discussion' started by hazelandannie, Oct 15, 2012.

  1. hazelandannie

    hazelandannie Magic here we come

    Joined:
    Feb 21, 2008
    Messages:
    294
    We became members just over 2 weeks ago and we were told by the guy that said he was going to be our "guide" that as we were in the UK instead of calling he would email us regularly and if we had any questions just to contact him.

    Well we havent received any of the paperwork that we were promised would be sent to us and havent heard a peep from him. I just got his business card out to send him an email and there isnt an email address on it for him!!

    I did try calling MS to find out some info but my approx wait time was 45 mins , so that can wait for tomorrow!!!

    Is it normal not to have any contact from these people after signing on the dotted line? And not receiving any paperwork as promised?
     
  2. Avatar

    Google AdSense Guest Advertisement


    to hide this advert.
  3. UKDEB

    UKDEB <font color=CC33FF>Found the Tag Fairy's hangout<b Moderator

    Joined:
    Jul 7, 2000
    Messages:
    11,840
    We signed our paperwork out there, but we've never had an email from our guide!

    I imagine the 45 minute wait times yesterday were caused by people ringing Member Services because they weren't able to get through on the dedicated line for Member previews of the Fantasyland expansion. There's not normally a wait for calls to be connected.
     
  4. Paula Sedley-Burke

    Paula Sedley-Burke Proud to believe in Rainbows and Unicorns...

    Joined:
    Nov 20, 2008
    Messages:
    4,948
    Any news?
     
  5. UKDEB

    UKDEB <font color=CC33FF>Found the Tag Fairy's hangout<b Moderator

    Joined:
    Jul 7, 2000
    Messages:
    11,840
    News from me? On what?
     
  6. wen-tom

    wen-tom spit spot!

    Joined:
    Sep 16, 2006
    Messages:
    1,108
    i think we have had 1 call from our guide in 6 years and that was only to try to sell us an add on! :rotfl:

    I don't see what they have to contact you about if you are not buying more points though really.
     
  7. tink too

    tink too DIS Veteran

    Joined:
    May 27, 2005
    Messages:
    4,798
    We've never had a call from our guide in 4.5 years as members, but we do get the occasional (generic) mailing about special add-on offers which contains our guide's contact tel. no.

    As for getting your documents, I wouldn't worry too much just yet as mail from DVC does seem to take a while.
     
  8. Chuck S

    Chuck S DVC Boards Co-Moderator Moderator

    Joined:
    Feb 6, 2000
    Messages:
    25,289
    This isn't unique to the UK. I never hear from my guide unless I initiate contact. The guides' function within the DVC organization is really that of a salesperson. Any paperwork would run through Member Administration, dues and financing goes through Member Accounting, and reservations go through Member Services.

    And it does take time for the paperwork and deed to be filed with the Orange County records office. I would not expect anything for at least a month, maybe 6 weeks given the additional shipping time to the UK.

    A big WELCOME HOME to you, and I wish you many years of happy Disney memories.
     
  9. Shelly F - Ohio

    Shelly F - Ohio Disney Extraordinaire

    Joined:
    Feb 22, 2004
    Messages:
    7,354
    Other than the yearly Christmas card we never heard from our guide. In fact we bought 9 years ago and have never heard anything from him.
     
  10. UKDEB

    UKDEB <font color=CC33FF>Found the Tag Fairy's hangout<b Moderator

    Joined:
    Jul 7, 2000
    Messages:
    11,840
    Yearly Christmas card? :confused3
     
  11. AllyBri

    AllyBri DIS Veteran

    Joined:
    Jun 2, 2000
    Messages:
    2,489
    You get a Christmas Card?
     
  12. Balmacara

    Balmacara Earning My Ears

    Joined:
    Oct 22, 2009
    Messages:
    40
    We bought in 2007 and since then we have heard from our guide twice. Shame it was an answer phone message when we were actually away using our DVC ! Coincidence - I think not!
     

Share This Page