We became members just over 2 weeks ago and we were told by the guy that said he was going to be our "guide" that as we were in the UK instead of calling he would email us regularly and if we had any questions just to contact him. Well we havent received any of the paperwork that we were promised would be sent to us and havent heard a peep from him. I just got his business card out to send him an email and there isnt an email address on it for him!! I did try calling MS to find out some info but my approx wait time was 45 mins , so that can wait for tomorrow!!! Is it normal not to have any contact from these people after signing on the dotted line? And not receiving any paperwork as promised?