I feel your pain. I HATED United. DH's employer used them for awhile, and I was ecstatic when they switched to Blue Cross. Our premiums are low - actually there were none when DH's company used United, so I tried not to complain, but geez!!! They were awful!! I had to call monthly on claims they had messed up. Anyway, now that we have Blue Cross, we do have a premium to pay - it's still not much, but I'll gladly pay it to be able to stay away from United.