The thing that upset us so much was after the bus hit our rental car (there was major damage to the right side of the vehicle and the mirror was broken off) the transportation manager that was called to the scene asked us if we were okay, then proceeded to ask my mom to fill out and sign a "confidentiality statement." Red flags went up at that point and we said, "no thanks we'll wait for the police to come." It was an uncomfortable situation. Disney also did no follow up to see what became of us after the accident. My poor mother was on the phone all day the next day with the rental car company, her insurance company and my nervous father who didn't come with us on the trip. She lost a day at the parks. The whole situation felt very un-Disney.