Overall a definite thumbs up! It's a beautiful resort. We are def. converted and will stay there every time we go from now on. Keep in mind this report is from HIGH season. The resort was FULL, not a spare room in the place. I made a pro-con list because that's what I do. Pros - the lazy river at tower 5. my kids wanted to be in it all day long. the floor is FINE. I bought my kids water shoes and they never wore them. - the pool and bar at tower 4. this pool isn't zero entry which we actually really liked. the bar is social and a lot of fun. - the pirate ship at tower 6 (and the saltwater pool. I am almost certain this pool is salt water! LOVELY!) - the walking path around the lake. lovely. everyone walks and it's beautiful in the mornings and evenings. gorgeous vegetation. friendly community - the grounds and maintenance staff. truly wonderful. these are the people you see every day and they are the first ones to say buenos dias with a smile in the morning. they hold the doors for you and are always happy. you can tell the company looks after their employees and that they are happy. this is a sign of an excellent resort. - unlimited warm pool towels - not one sales call - not one pizza brochure - BBQ's - this is def. one of the best features! EVERYONE grills. I wish we would have known because we would have picked up some nice meats. This is "the thing to do" at BC. next time we will bring the meat and the walkie talkies! - DVD player in TV cabinet. a nice surprise for my sick kid who was stuck on the couch for 2 days with a fever - laundry, dryer and detergent. a WONDERFUL surprise for my puking kids (yes we had a sick trip) - big closets - lots of dresser space - if you want to see fireworks they open up a room in one of the buildings for you to go to (we didn't care). wouldn't have known this if I didn't ask. CONS - pillow SUCK. I got a sore neck. Bring your own pillow! - no cups for kids. bring sippy's or cups with lids. - check in at 4pm is ridonculous. people were at the front desk LIVID. I felt sorry for them, kids tired from traveling are not fun. plan for this. they will not bend. - no map of the resort given to us. I still don't know where everything is there. this should be given at check in with an overview of the lay of the land. no map in the room either. - no schedule of events. found one online but never got to the computer. oh well. should be given at check in - front desk is useless and biotchy. I am sorry but they are. the lines are long and they feel like they are doing YOU a favour. We only saw them at check in and out, thank goodness. The groundspeople really are the face of the resort - ran out of pool towels at our tower. called the front desk and were told in a VERY biotchy manner that they are waiting on their delivery. - parking. too busy. at night the only spots left are on the top of the ramp. no big deal but lousy when I was along with 15 grocery bags. Thank you to the NYCers who helped me carry. - jacuzzi too crowded. couldn't even use it in the evening. no room in there. - can't choose your tower or room. you get what you get or go home (we had a choice of tower 4 lake view or tower 5 parking lot view). We took the lake view. It was LOVELY. I would have been very very unhappy with a parking lot view (don't care to see fireworks. we just go to MK for that) - no pool chairs available after 10am. - our phone in our room didn't work. once I finally called the biotch front desk they reset it and it worked. but honestly they don't always answer the phone there and it was a PITA. we had to use our google phone on the laptop. - no scissors, no tongs for the BBQ and no KETTLE (last one is big for me. I NEED TEA and had to boil like a pioneer) - our ice machine in our fridge kept clogging up. we had to constantly unclog it. not a huge deal - need to bring your own router. again not a huge deal for us. - annoying doorbell that freaked us out. The cons look long but most of them are really minor things that wouldn't stop us from staying at BC again. We still loved it.