asktriplets
DIS Veteran
- Joined
- Aug 4, 2004
Hello,
We booked a reservation at ASM for our upcoming Oct trip a few weeks ago. It was a last minute plan, and All Stars were the only options available (not our first choice). We ordered UT tickets and linked them to the reservation on MDE and booked our FP selections.
We were randomly searching online last night and stumbled across availability at our preferred resort, and my DH booked a reservation on his MDE account at that moment (so lead guests on the resort reservation, MDE "owner" names, and "booked by" names are switched up between my DH and I)...didn't want to risk taking the time to call and try to change the reservation because I didn't want to risk losing that room!!
My understanding was that the FP selections were linked to the tickets, NOT the hotel reservation.
My plan was to just reassign our tickets and FP selections to the new reservation on my husband's MDE account and then cancel the 1st unwanted resort reservation. Apparently, there is an issue with either the different MDE account OR the different name on the reservation, or something, because when I try to assign the ticket ID to the MDE account with the NEW resort reservation, it won't let me. It says that the tickets are assigned already and doesn't ask me if I want to transfer them.
What I DON'T want to do is have to call up and have a CM try to transfer this...Over the course of the last 10 years that we've been going to WDW, I've had TWO reservations completely CANCELED by CMs when they've guaranteed/assured/promised me that they in fact just modified reservations. I don't have a high level of confidence in the call center's abilities or knowledge of how the computer system works, and I don't want to risk losing my current FP selections.
Does anyone know if I can disconnect my ticket from one reservation on 1 MDE account WITHOUT it canceling my FP selections?
Any other suggestions on how to fix this?
Thanks in advance!
We booked a reservation at ASM for our upcoming Oct trip a few weeks ago. It was a last minute plan, and All Stars were the only options available (not our first choice). We ordered UT tickets and linked them to the reservation on MDE and booked our FP selections.
We were randomly searching online last night and stumbled across availability at our preferred resort, and my DH booked a reservation on his MDE account at that moment (so lead guests on the resort reservation, MDE "owner" names, and "booked by" names are switched up between my DH and I)...didn't want to risk taking the time to call and try to change the reservation because I didn't want to risk losing that room!!
My understanding was that the FP selections were linked to the tickets, NOT the hotel reservation.
My plan was to just reassign our tickets and FP selections to the new reservation on my husband's MDE account and then cancel the 1st unwanted resort reservation. Apparently, there is an issue with either the different MDE account OR the different name on the reservation, or something, because when I try to assign the ticket ID to the MDE account with the NEW resort reservation, it won't let me. It says that the tickets are assigned already and doesn't ask me if I want to transfer them.
What I DON'T want to do is have to call up and have a CM try to transfer this...Over the course of the last 10 years that we've been going to WDW, I've had TWO reservations completely CANCELED by CMs when they've guaranteed/assured/promised me that they in fact just modified reservations. I don't have a high level of confidence in the call center's abilities or knowledge of how the computer system works, and I don't want to risk losing my current FP selections.
Does anyone know if I can disconnect my ticket from one reservation on 1 MDE account WITHOUT it canceling my FP selections?
Any other suggestions on how to fix this?
Thanks in advance!
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