11 of us attended the MNSSHP on Thur.,Oct 11, this is our 9th year in a row. This is our Son and Dauther-in-laws Honeymoon/1st Anniversary. They became engaged 2 years ago at the party, and quite a few of the wedding party came along this year to celebrate. We had major problems, rides down or malfunctioning, candy stations closing early, rude CMs, low merchandise/no merchandise available, and transportation problems...
The first ride we did was Space Mountain, and it went down while on the ride, several times. Next we did Buzz Lightyear, and the guns were not working... we had 4 cars of people, 3 of us got 999,999 points...The car I was in my daughter in law got the highest score, my gun added points to her score-we saw me hit a target and she was not shooting and the points were added to her score. Pirates was never up, it has been up and down all week, and Splash was down. So at a major event there were 5 rides not performing correctly, or down.
The candy lanes closed early in the back, and the rest closed exactly at midnight. This might be new, we have always been able to hit the candy on the way out. Not this year. And it was at the Splash candy lane that our Daughter in law asked a CM,"May I please have 1 Sour Patch, it is my favorite and this is the first we have seen them." The CM replied, "NO,better luck at the next station, you might be able to get one there. Or not." She was not joking. We were to shocked to get her name, which was our mistake. There were several CMs that did not care, they were "Tired". We asked a few if they were alright, or have had a good evening, that was the answer we got from them.
When we left the party I tried to buy an event T-shirt in 2x, they were out of all sizes that we larger then a Medium in or Large in the several places I checked. A manager said they started the evening with only a few of those sizes. (On Sat. we saw a man in 3x, he said they told him at the Mon. party stock was low and he got the last one...) .
When we exited the party there was no candy at the exit, shocking to me, but it did take 30 minuets to exit the park. We saw that the only Monorail was the Resort line, no express, and that was backed up to the exits/boat lines. So we went with the big boat...major mistake. After loading, about 1:30 am, we waited at the dock for the other boat to go off line. It took over 1 1/2 hours to reach the tram to the cars.
I went in to Guest Services and asked to write a complaint out. I was refused...the CM last night(Sat, Oct 13) said they were aware of the problems on the 11th party. I asked her to take my name and she said that Disney would not respond to a complaint from people about the party, but they were aware of the problem. When I asked what they were going to do about it she shrugged and said "Look into it". What good will that do me? I asked, she shrugged again....
At this point I am glad I paid with a credit card- I plan on refuting the charges on the ground we did not receive the service we paid for. I know I won't get the money back, but our credit card company will at least let Disney know they have a problem and maybe that will get attention.
This is the first time we have had major, major problems... I am now questioning why I bothered renewing my Premium Annual Pass!
We do understand that problems occure, but this was on a much larger scale then we have ever incountered...and we had CMs attending the party with us, they were even more upset then we were! And they have no power of any of this either....
The first ride we did was Space Mountain, and it went down while on the ride, several times. Next we did Buzz Lightyear, and the guns were not working... we had 4 cars of people, 3 of us got 999,999 points...The car I was in my daughter in law got the highest score, my gun added points to her score-we saw me hit a target and she was not shooting and the points were added to her score. Pirates was never up, it has been up and down all week, and Splash was down. So at a major event there were 5 rides not performing correctly, or down.
The candy lanes closed early in the back, and the rest closed exactly at midnight. This might be new, we have always been able to hit the candy on the way out. Not this year. And it was at the Splash candy lane that our Daughter in law asked a CM,"May I please have 1 Sour Patch, it is my favorite and this is the first we have seen them." The CM replied, "NO,better luck at the next station, you might be able to get one there. Or not." She was not joking. We were to shocked to get her name, which was our mistake. There were several CMs that did not care, they were "Tired". We asked a few if they were alright, or have had a good evening, that was the answer we got from them.
When we left the party I tried to buy an event T-shirt in 2x, they were out of all sizes that we larger then a Medium in or Large in the several places I checked. A manager said they started the evening with only a few of those sizes. (On Sat. we saw a man in 3x, he said they told him at the Mon. party stock was low and he got the last one...) .
When we exited the party there was no candy at the exit, shocking to me, but it did take 30 minuets to exit the park. We saw that the only Monorail was the Resort line, no express, and that was backed up to the exits/boat lines. So we went with the big boat...major mistake. After loading, about 1:30 am, we waited at the dock for the other boat to go off line. It took over 1 1/2 hours to reach the tram to the cars.
I went in to Guest Services and asked to write a complaint out. I was refused...the CM last night(Sat, Oct 13) said they were aware of the problems on the 11th party. I asked her to take my name and she said that Disney would not respond to a complaint from people about the party, but they were aware of the problem. When I asked what they were going to do about it she shrugged and said "Look into it". What good will that do me? I asked, she shrugged again....
At this point I am glad I paid with a credit card- I plan on refuting the charges on the ground we did not receive the service we paid for. I know I won't get the money back, but our credit card company will at least let Disney know they have a problem and maybe that will get attention.
This is the first time we have had major, major problems... I am now questioning why I bothered renewing my Premium Annual Pass!
We do understand that problems occure, but this was on a much larger scale then we have ever incountered...and we had CMs attending the party with us, they were even more upset then we were! And they have no power of any of this either....