Hilary
There's always something new to learn!
- Joined
- Feb 10, 2000
We're having a spot of bother with MFI's non-existent customer service at the moment, and we're not happy bunnies. In a nutshell, we're missing half our delivery but they say it's our fault we didn't check it all off with the driver before he left, and they can't accept our claim for shortages because they have a signature agreeing it was all delivered ok.
As a result of having a 'granny annexe' built last year, we needed two new lots of bedroom furniture. All ordered with MFI after Christmas, delivery last Saturday, guy booked to fit everything last Monday. So far, so good...
Delivery arrived on Saturday, as promised, but at 7:15 a.m. We were still in bed! DH showed driver where to deposit all the bits (over 100 boxes, bags and packages) for the two bedrooms. Driver asked DH to sign 'here, here and here' and left. There was no way he was going to hang around while we counted boxes!
On Monday, our fitter arrived and started on bedroom 1 - we had two drawer bits missing and an installation manual missing, so I rang MFI who agreed to send the missing bits (haven't arrived yet, but I'm, still hopeful ). They emailed the missing manual through and the first bedroom was finished
Then the fitter started on the other bedroom and dicovered 6 major bits missing so I rang MFI again - they said they'd have to check and get back to me. No-one did, so I rang again this evening. Their 'customer service' (and I use the term loosely ) would not accept our word that the items are missing and just kept saying they had DH's signature agreeing the delivery was complete.
At this point DH lost his rag and a manager is supposed to be ringing back over the weekend.
Meanwhile we have a half-built wardrobe and a lot of negative feedback for MFI to spread if they don't get back to us ...
As a result of having a 'granny annexe' built last year, we needed two new lots of bedroom furniture. All ordered with MFI after Christmas, delivery last Saturday, guy booked to fit everything last Monday. So far, so good...
Delivery arrived on Saturday, as promised, but at 7:15 a.m. We were still in bed! DH showed driver where to deposit all the bits (over 100 boxes, bags and packages) for the two bedrooms. Driver asked DH to sign 'here, here and here' and left. There was no way he was going to hang around while we counted boxes!
On Monday, our fitter arrived and started on bedroom 1 - we had two drawer bits missing and an installation manual missing, so I rang MFI who agreed to send the missing bits (haven't arrived yet, but I'm, still hopeful ). They emailed the missing manual through and the first bedroom was finished
Then the fitter started on the other bedroom and dicovered 6 major bits missing so I rang MFI again - they said they'd have to check and get back to me. No-one did, so I rang again this evening. Their 'customer service' (and I use the term loosely ) would not accept our word that the items are missing and just kept saying they had DH's signature agreeing the delivery was complete.
At this point DH lost his rag and a manager is supposed to be ringing back over the weekend.
Meanwhile we have a half-built wardrobe and a lot of negative feedback for MFI to spread if they don't get back to us ...