I had a similar experience this past June 2018.
I didn't get to ride on the Disney Magical Express bus from the airport. Every bus that showed up had a wheelchair lift on the side that I saw while waiting for a bus. But they put me on a Mears Van to Pop Century Resort.
On the way back from Pop Century Resort, the Disney Magical Express bus was late. Then the bus drive did not drive close enough to the curb. I shook my head when the driver started or should I say, he tried to open up the bus lift on the side of the bus.
I told the bus driver that his bus was too far away from the curb.
He didn't seem to understand and said it will be okay.
He did not seem to know how to operate the bust lift for my wheelchair.
Other guests tried to help him.
He finally got it down and the edge of the lift hit the payment and not the curb. The lift has metal sides that can't be driven over. I asked him just to back up ten feet and I would drive onto the payment.
He just continued to try and reversed the procedure to put the bus lift back up, but he couldn't seem to remember how. After 55-minutes, another Disney Magical Express bus showed up behind this bus.
I begged the other bus driver to please come to help him. When the other bus driver came out, I asked him if I could go on his bus, he said no and that I had to go on my scheduled bus.
I begged him to help the bus driver.
He helped him put the lift back up.
The original bus drove forward and backed up closer to the curb.
They both lowered the bus lift again.
The original bus driver went back on board and tried to direct me to back on, but he didn't know he had to move the floor wheelchair locks for me to back up properly and to turn my wheelchair into place. I couldn't see them when I was backing up off of the lift.
The other bus driver came back up and finished it for him.
This hold time the other bus guests looked so upset and they were looking at their watches.
Now it is one and hours later.
The bus was full.
Yes, the bus was full and was driving away from the Pop Century Resort when one of the guests ran up to the bus driver and says not to forget the rest of his family members waiting to get onboard.
The bus driver drove back around after the other bus filled up and asked two people to sit together.
But there were four other passengers waiting to get onboard from one family.
I couldn't see what happened since I was strapped down in my wheelchair. I don't know what happened to the last two guests, but the driver drove off. I don't know if the other bus was also full.
I barely made it to the gate to get my wheelchair checked and to get onboard my departing plane.
Okay, I'm done.
I am upsetting myself just thinking about this experience.
Hopefully, this won't happen this October and December.
Strange. Second time in 24 hours a hotel room has been referred to as a stzteroom - and the other person isn't even on this forum!
