eweiss1979
Earning My Ears
- Joined
- Aug 3, 2009
We were going to the World Friday Oct 2 - Tuesday Oct 6th. We had booked the vacation through the disney website using the Free Dining Promotion. We had paid in full before the 45 day time.
The Reservation was for 4 nights Magic Your Way with Free Dining as Coranando Springs Moderate Resort. It also including our airfare which we booked through the Disney Website also. And we purchased the Insurance option.
Unfortunately my son got a fever and was diagnosed for swine/H1N1 flu on Wednesday Sept 30th. Doctor advised cancallention of the trip.
We called Disney and they told us we would get all our money back (less the insurance premium). Disney itself would reimburse us all Disney related expenses minus a $200 cancellation fee. The airfare cost and the $200 cancellation would be reimbursed to us by making an insurance claim for it.
We called the Insurance company and started the claim process. Filing a claim required us to fax the Insurance company the doctor's notes from his diagnosis they wanted the doctor to fill out and sign an insurance form also (doctor charged me $25 to do this) basically saying that he advised to cancel the trip. We faxed over all the paperwork.
Sure enough about 1 week later the credit appeared on our checkcard account for everything but the $200 cancellation fee and the airfare from Disney.
Then about a month later Nov 1st we recieved a check in the mail from the insurance company Travel Guard for the airfare and $200 cancellation fee. So in the end everything was reimbursed expect for the Insurance Premium of about $133.90 .
I'm happy about that and shared that with you in case you are wondering how this is handled.
On 10/7 after finding out how all this works and filing our insurance claim we decided to rebook our vacation for 11/27 - 12/1 . We have paid this one in full also already.
Unfortunatly I could not get the Free Dining. When I asked about it and told our story they said Free Dining needed to be book by Sept 26th, a few days before we had to cancel. On top of that the CM told me that if we had just modified our original reservation to the new dates and not cancelled we could of gotten the Free Dining still. The Cancellation CMs did not tell us this. And I'm not sure if that would of prevented us from filing the insurance claim for the airfare or not.
So basically in the end we lost about a $400 value on Free Dining. And we are paying little more for Airfare and for the Resort nights because it is a busier travel dates.
I was thinking of writing a letter to Disney pleading to have the Free Dining added to our new reservation but it seems that I'd have to speak with someone that can override the computer system. Because that was the CMs excuse was that the system wouldn't let them add it on.
Who should I address such a request to?
Thanks for your help.
The Reservation was for 4 nights Magic Your Way with Free Dining as Coranando Springs Moderate Resort. It also including our airfare which we booked through the Disney Website also. And we purchased the Insurance option.
Unfortunately my son got a fever and was diagnosed for swine/H1N1 flu on Wednesday Sept 30th. Doctor advised cancallention of the trip.
We called Disney and they told us we would get all our money back (less the insurance premium). Disney itself would reimburse us all Disney related expenses minus a $200 cancellation fee. The airfare cost and the $200 cancellation would be reimbursed to us by making an insurance claim for it.
We called the Insurance company and started the claim process. Filing a claim required us to fax the Insurance company the doctor's notes from his diagnosis they wanted the doctor to fill out and sign an insurance form also (doctor charged me $25 to do this) basically saying that he advised to cancel the trip. We faxed over all the paperwork.
Sure enough about 1 week later the credit appeared on our checkcard account for everything but the $200 cancellation fee and the airfare from Disney.
Then about a month later Nov 1st we recieved a check in the mail from the insurance company Travel Guard for the airfare and $200 cancellation fee. So in the end everything was reimbursed expect for the Insurance Premium of about $133.90 .
I'm happy about that and shared that with you in case you are wondering how this is handled.
On 10/7 after finding out how all this works and filing our insurance claim we decided to rebook our vacation for 11/27 - 12/1 . We have paid this one in full also already.
Unfortunatly I could not get the Free Dining. When I asked about it and told our story they said Free Dining needed to be book by Sept 26th, a few days before we had to cancel. On top of that the CM told me that if we had just modified our original reservation to the new dates and not cancelled we could of gotten the Free Dining still. The Cancellation CMs did not tell us this. And I'm not sure if that would of prevented us from filing the insurance claim for the airfare or not.
So basically in the end we lost about a $400 value on Free Dining. And we are paying little more for Airfare and for the Resort nights because it is a busier travel dates.
I was thinking of writing a letter to Disney pleading to have the Free Dining added to our new reservation but it seems that I'd have to speak with someone that can override the computer system. Because that was the CMs excuse was that the system wouldn't let them add it on.
Who should I address such a request to?
Thanks for your help.