Has anyone accidentally bought kids tickets instead of adult tickets (4 day single park tickets)? Apparently I did that last week. I emailed guest services from the DL website and tried calling but was on hold and cant wait on the phone because I'm at work. I tried calling again after work and after just over 2 hours waiting I finally got through to a CM who wasnt able to help me but was going to try transfering me to a supervisor (she offered, I didnt request, though I would have soon) but when she went to transfer me I think she hung up instead. I assume it was accidental as I didnt feel like she was being rude or anything before that. I felt like she was trying to help me and just made a mistake. She told me all she could do was refund my tickets which would nulify my reservations.
I know they can upgrade tickets at the parks ticket booths (pre covid anyway) but what about this situation? I didnt realize I had clicked the wrong thing at the time and after waiting all day to even get the tickets I was a little frazzled trying to make sure I got them and the dates we wanted for reservations. 3 of our 4 days are now sold out for our single day tickets so it will be devastating to have to cancel and pick different dates now. We go in early June so Im hoping that works in my favor to have time to figure out a solution that doesnt completely change our plans.
I know they can upgrade tickets at the parks ticket booths (pre covid anyway) but what about this situation? I didnt realize I had clicked the wrong thing at the time and after waiting all day to even get the tickets I was a little frazzled trying to make sure I got them and the dates we wanted for reservations. 3 of our 4 days are now sold out for our single day tickets so it will be devastating to have to cancel and pick different dates now. We go in early June so Im hoping that works in my favor to have time to figure out a solution that doesnt completely change our plans.
