When we arrived at 3 pm on Saturday, it was a total madhouse. I had fortunately done diamond lane check in, but even the diamond lane was backed up. Management was having significant problems with people having tantrums because they wanted in Cascades. 4 families tied up a total of 5 people behind the desk for almost an hour, which was how long it took me to get through just 6 people ahead of me. The non diamond express line had about 100 people in it, and was taking really forever. I kept saying to my DH: "sheraton needs to get corporate in here, which needs to come in a baseball cap and a margaritaville t-shirt and stand in the general schmuck line." I really thought it was an organizational disaster. DH said it was like trying to get through immigration. We had requested, and received the Springs. Fourth time we've stayed in that section, which we pick because it's the newest of the "older" sections; they're bigger, with a palace of a bathroom. We always request a unit around the pond as opposed to hte pool, where the landscaping is more mature, and have never been disappointed. What was ironic is the person DH called "Mr. Prozac Moment" --who had a major and very loud meltdown, declaring he wasnt' going to leave the lobby till they gave him what he was promised, had been assigned to Springs--right next to what we had requested. It was a really relief to leave the madhouse and get in to our unit. The carpet and spreads have been updated, and the unit was impeccably clean. Just pillows in cases on top of the comforters, with no shams, which I thought makes it look a bit unfortunately cheesy. But the experience once in the unit is much nicer than the check in process would lead one to believe. You feel like you're perhaps getting into the sleaziest timeshare deal in history. More pressure this time to attend the "owner's breakfast"--(we're "guests" of an owner--read that as rented the week from someone on the TUG board)--even after I clearly stated 3 times that we would not be attending a breakfast this time. He finally snippily asked , "May I inquire why?" After having given graceful disclaimers several times I finally said, "Because we don't WANT to, and that's what this vacation is all about. Not doing anything I don't want to do." That finally silenced him. My best advice, if you've not done a Vistana Checkin, and you've got a Saturday, is get there as early as you can; do Diamond Express ahead of time (that line opens at 11 am), decide some other unit than Cascades will be just fine, and don't let the gals circling with jello shots, the popcorn your kids have to pay for, and the timeshare pitch turn you off till you've seen the accommodations.