minster22, I am happy you enjoyed your BW concierge experience. I have to agree with you about Jackie, Robin and Scott. They are the reason I go twice a year!! They are the best. Jackie has become a very good friend to me and we keep in contact all the time. I go in March for my girls only trip and again in Oct. with my husband, son, daughter-in-law and grandaughter. Jackie remembered my son and daughter-in-law from when they honeymooned there. Now the bring their daughter too. Madyson will celebrate her 2nd birthday there as she did her 1st.
I will only stay at the BW on the concierge floor now. I feel like I am home and am pampered to the max!!!