I arrived at 11:30 on a Thursday night. I had to stand in line for quite a while, but I have to say that the Dollar staff was very courteous and helpful! When she told me no compacts, she immediately said "but I can give you a Grand caravan at the same rate if you'd like". I took her up on it! I got the rate at their internet site. The only complaint that I would have about Dollar is that if you don't want to pay a $25 refueling charge, you have to fill up within 10 miles of the airport and bring them a receipt. Now not being from the area, and not knowing where the gas stations were or just how far I was from the airport, I filled up 13 miles from the airport, and they let me slide. The process to check back in was simple and quick. I would rent from them again in a heartbeat!