lookingforward
DIS Veteran
- Joined
- Mar 23, 2001
We just returned from a long weekend at AKL concierge and had a wonderful time. We booked the sunset safari at the AKL through concierge and it included a chef's dinner at Jikos. It was absolutely amazing, every course was more wonderful and the dinner flew by. I will post the menu tomorrow. It was well worth the money and except for the small child who sat above me and banged her light up toy on the metal dividers it was perfection.
Kona's cafe was a really, really bad experience and I am one of the most patient people around. We booked the reservation for 2:45 for a late lunch which was going to be our last meal on the dining plan before we drove home.
Our server was completely inept. Don't flame me until you read the following:
We showed up at 2:30 and promptly ordered appetizers and drinks. My son asked if they had root beer or Mr. Pibb and she said she did not know what sodas they offered as "I'm kinda new". Okay...
At 2:50 she came by and took our meal orders. I asked if the terriayki steak was tender and what cut was used. She said "I dunno know, never ate it". I kid you not. So I asked if she could ask. She turns to the bussboy a few tables away and says "hey! is the teriyaki beef tough?" He did not speak english and shrugged his shoulders. She turned to me and said "DUNNO". I asked if she could ask and she left to check. She came back and said "new york strip, its tender" . We then ordered our plated lunch which included sticky rice and macaroni salad. We waited another 15 minutes and still no appetizers. SO..I asked if she was sure that the appetizers would be served first and she said "Yea, I just put the whole order in". The appetizers (five of them) came seperately and several minutes apart. She left out the crab cakes all together and had to go and find some. As soon as we started eating the appetizers (3:15) our entrees came out. We said that we had just gotten our appetizers and the man who brought them said "okay" and left with the meals. After our appetizers were done our server brought our meals. She said "they are nice and hot, I put them under the heat lamps". YAHOO! The cold macaroni salad was hot and spoiled. The sticky rice was hard. The meat was okay but overcooked. The server said that the rice is "supposed to be hard and crispy" (NOT!) and we then asked to see a manager. The "manager" came over and said that she acknowledged that our meal was "unedible" but there was nothing she could do to fix it as the kitchen was CLOSED tight and would not reopen until 5 p.m. (we had to get on the road by 4). She said she could get us fast food from Captain Cooks or try to squeeze us in at Ohanas at 4. She then offered to buy us "lunch" on a future visit. Now, this was a full dining credit but she made sure to say it had to be "lunch" and not dinner. Yea! We had dessert but no real lunch and they proceeded to charge our last dining credit for $150.00. The server never apologized for her mix up (putting the whole order in at once) and she never told us that the kitchen was closing, etc. (she got a $30 tip). She did not know the menu and did not know even what soft drinks were offered. The manager was polite but unwavering and offered no apology. She refused to write a voucher and said our "name" was in the back if we ever wanted our free "lunch". I hope you are not thinking I am being a baby about this but I felt really offended. The server ended our exchange by saying "hope this experience did not ruin your view of disney as we strive to provide good service". Okay
Anyhow, we enjoyed everything else we had on our weekend. AKL concierge was wonderful as usual and the Mickey's Not So Scary party was a blast. Amazing fireworks.
Kona's cafe was a really, really bad experience and I am one of the most patient people around. We booked the reservation for 2:45 for a late lunch which was going to be our last meal on the dining plan before we drove home.
Our server was completely inept. Don't flame me until you read the following:
We showed up at 2:30 and promptly ordered appetizers and drinks. My son asked if they had root beer or Mr. Pibb and she said she did not know what sodas they offered as "I'm kinda new". Okay...
At 2:50 she came by and took our meal orders. I asked if the terriayki steak was tender and what cut was used. She said "I dunno know, never ate it". I kid you not. So I asked if she could ask. She turns to the bussboy a few tables away and says "hey! is the teriyaki beef tough?" He did not speak english and shrugged his shoulders. She turned to me and said "DUNNO". I asked if she could ask and she left to check. She came back and said "new york strip, its tender" . We then ordered our plated lunch which included sticky rice and macaroni salad. We waited another 15 minutes and still no appetizers. SO..I asked if she was sure that the appetizers would be served first and she said "Yea, I just put the whole order in". The appetizers (five of them) came seperately and several minutes apart. She left out the crab cakes all together and had to go and find some. As soon as we started eating the appetizers (3:15) our entrees came out. We said that we had just gotten our appetizers and the man who brought them said "okay" and left with the meals. After our appetizers were done our server brought our meals. She said "they are nice and hot, I put them under the heat lamps". YAHOO! The cold macaroni salad was hot and spoiled. The sticky rice was hard. The meat was okay but overcooked. The server said that the rice is "supposed to be hard and crispy" (NOT!) and we then asked to see a manager. The "manager" came over and said that she acknowledged that our meal was "unedible" but there was nothing she could do to fix it as the kitchen was CLOSED tight and would not reopen until 5 p.m. (we had to get on the road by 4). She said she could get us fast food from Captain Cooks or try to squeeze us in at Ohanas at 4. She then offered to buy us "lunch" on a future visit. Now, this was a full dining credit but she made sure to say it had to be "lunch" and not dinner. Yea! We had dessert but no real lunch and they proceeded to charge our last dining credit for $150.00. The server never apologized for her mix up (putting the whole order in at once) and she never told us that the kitchen was closing, etc. (she got a $30 tip). She did not know the menu and did not know even what soft drinks were offered. The manager was polite but unwavering and offered no apology. She refused to write a voucher and said our "name" was in the back if we ever wanted our free "lunch". I hope you are not thinking I am being a baby about this but I felt really offended. The server ended our exchange by saying "hope this experience did not ruin your view of disney as we strive to provide good service". Okay
Anyhow, we enjoyed everything else we had on our weekend. AKL concierge was wonderful as usual and the Mickey's Not So Scary party was a blast. Amazing fireworks.
Alas a $150 figure of speech 
