My husband and I and his parents did the VIVA italia tour a summer ago, and it was everything you would expect from Disney. The guides were beyond knowledgeable and helpful. The bags were always where they should be without your touching them, the trains, motor coaches were of the highest quality and always early. Meals were always ready when they were supposed to be. The local guides were perfect and entertaining and engaging. There are always Disney surprises. And when you enter high volume exhibits such as the Colloseum, Vatican museum, or michelangelo museum, younkers by all the tourists in line, and all the otherntour groups in line. Don't knowmhow they do it, but it is the best vacation. The guides have maps and they circle restaurants you would like, when you are touring a city, they make suggestions fornwhen you have free time on where to shop, eat, photo ops, other museums. And there are always maps for everyone. We did not have children with us, and there are severL times there are special dinners, movies, games, events for the kids and the adults have time alone. At the Medici estate, we had the options of going back to the estate from Florence after a guided tour, or sightseeing on our own in Florence and buzzing back later. We stayed and went to another museum, vizier the gardens, got beautiful photos, many went up the ribs of the Duomo, and everyone ate lots of gelato!