Well that's interesting. Since I didn't find an email for the hotel on the website, I went through the Facebook page for that specific Fairfield Inn. Fairfield Inn & Suites San Diego Old Town 12:41pm Jul 19 Hi Beth, Thank you for your interest in our hotel. If you are flying into the San Diego area, we do have a complimentary shuttle to/from the airport that runs daily from 5am-11pm. We also have the shuttle to/from the Amtrak Station if you are arriving by train. Our Sea World Shuttle runs at 9:30 am and 5:30 pm Please let us know if you have any further questions. At Your Service, The Fairfield Inn & Suties San Diego Old Town Fairfield Inn & Suites San Diego Old Town 2:24pm Jul 19 The Zoo shuttle runs at 10 am and 6pm (these times are all subject the change). The Amtrak shuttle is also complimentary. At Your Service, The Fairfield Inn & Suites San Diego Old Town Also Tripadvisor has reviews as recent as June 11th that mention taking the free shuttles to various sites. Several reviews also mention Joseph being the manager...and a Joseph the shuttle driver. Maybe Joseph misunderstood whatever Marriott asked him? Maybe calling the hotel direct would clear it up.