Are the ADRs done at a central location or are they handled by a call dispatch (I don't really know what you would call this)? Meaning, I have an acquaintance to handles calls in her home with a computer for a sales company, the calls are patched through to her home for about 4-8 hours a day and she is the "Rep" on the other end, if you are buying whatever product she is working for that day. The reason for my question is this: I for one thought that the calls are handled in a large office that is owned by Disney and that there was a chain of command with the knowledge of Disney being in a tiered setting, but on my last call to change an ADR, I heard a dog barking in the background and then the rep on the other end said I need to put you on hold for a moment, and she must of not hit the button right and heard her entire conversation with the person who rang the doorbell that the dog was barking at. So, if you encounter a problem with an ADR how is it handled, where is the so called supervisor on the other end who handles the problem? I am just wondering?