you know, your post has me thinking...this is exactly what has been happening lately...if you comment any negative things in a blog or anything, they remove it...now i can understand if you are being obnoxious or argumentative or cursing but just voicing your opinion on something negative does NOT make it bad...how else are people supposed to know whats good and what isnt???? seems like we are going backwards instead of forwards with technology....i posted something on a Disney owned blog about an issue that I wasnt really happy about the other day...i wasnt being rude or anything..just voicing a concern about how things are going to be handled with the new way its being done and it was removed...
I don't trust any online review sites. I tried to post a review on Yahoo once for a service (not a hotel) that went so poorly (to say the least) that I ended up having to call the police ... The only time in my entire life I've EVER had to even THINK about calling the police for something other than a fender bender. I posted my experience, following all terms of service rules (facts only, no emotion or hyperbole, no individual names cited, didn't even mention the police report part, etc.), and the company somehow had it removed. Three times. I actually read entire the posted Terms of Service to make sure I wasn't breaking any rules. I wasn't. (Though the company broke many, actually posting a "reply" listing my full name and HOME ADDRESS and stating that I was the "stalker" of one of their husbands and that's why I'd posted. They also posted dozens of fake positive reviews, within minutes of anything I'd post, praising themselves and keeping their star rating high.) Anyway, I actually saw three reviews in the weeks following my experience from other people that had similar nightmare experiences with this firm, all were removed within 24-48 hours by Yahoo. When I wrote to Yahoo asking why my reviews were removed, I received no response. (All the fake reviews I reported remained.) If you were to go there right now in an attempt to research using this business I'm guessing they have nothing but glowing, five-star reviews, with no evidence of the shady, shoddy and potentially scary experience you're actually likely to receive.
I've also heard from friends in publishing that it's a fairly common practice to have interns work hard to remove any negative
Amazon review via any means possible. (They sometimes even have contests.) Including making multiple requests in hopes of triggering an automated takedown of a perfectly acceptable review, just because it tanks a book or movie.
I believe, based on that experience, that most of these online sites--all of which are commission (people have to book for them to make money), prod or advertising based (they want the companies to pay them for links)--are much, MUCH more favorable towards the company's viewpoint, than the consumer's. I'm not saying all reviews are fake or manipulated, but take them with a big grain of salt. (As you should anything you read online posted by a random stranger, including me.)