They are called "Character Attendants." My neighbor was a CA, and she said that was her job...if someone lingered too long, which happens, the CA would very nicely ask the family to move along. The castmembers who are in costume, especially the ones who wear "fur," are used to having their noses and ears pulled, etc. They are trained to deal with being pulled and tugged on occasion. It is extremely hard to see out of the faces of these costumes. In my opinion, it appears that the Tiger CM may have have had trouble seeing. His hand wasn't even clenched in a fist. The father and son sounded totally ignorant on the news. The father was ranting, "I want an apology from Tigga"! (Bostonian for Tigger) The son will probably get harrassed upon his return to school.