hawaiialoha
Earning My Ears
- Joined
- Jan 28, 2012
Hello fellow DCL cruisers!
By way of introduction, I've sailed twice on the Dream (3-night & 5-night Bahama cruises) -- and I am about to enjoy a 7-night Western Caribbean sailing on the Fantasy this summer.
I was assigned a handicap-accessible stateroom, which I don't need or want. At the time I made my reservation, there were no stateroom reports online and there was conflicting information on deck maps -- which claimed were Fantasy ship maps, but seemed to just mirror the Dream layout.
Also, the DCL reservation specialist did not flag this as a HA room. Long story short, by the time I figured it out -- all comparable Category 00T rooms were already booked & sold out, so I couldn't change rooms.
I called DCL recently to see if their computer system had any current HA stateroom requests from those truly in need of a room like mine -- and asked if we could match up that request and work out a swap. The DCL rep said "that's a great idea" but their system wasn't capable of flagging & matching such requests. Very frustrating!
What boggles my mind is why DCL doesn't even try to save these handicap rooms for those who request them? When I made my reservation, I never asked for a HA room, and there were at least a couple of other similar staterooms still available. They also knew I had a young toddler in my family. Most toddlers like to take baths in a bathtub, not a HA shower stall.
I mostly feel bad to be occupying a handicap room, when I clearly don't need or want one. So, I'm trying to spread the word -- if anyone needs a Category 00T HA stateroom for the Fantasy (July 6-13 sailing) and has a non-HA stateroom you'd like to swap with us, please feel free to private message me. I'm sure if we coordinate together with DCL, the swap can happen!
It's so weird that to book a handicap-accessible Disney resort HOTEL room -- you need to provide medical documentation. But for a DCL stateroom, you don't?!
Hope this can work out for a fellow sailer!
Thanks much, -Rachel
By way of introduction, I've sailed twice on the Dream (3-night & 5-night Bahama cruises) -- and I am about to enjoy a 7-night Western Caribbean sailing on the Fantasy this summer.
I was assigned a handicap-accessible stateroom, which I don't need or want. At the time I made my reservation, there were no stateroom reports online and there was conflicting information on deck maps -- which claimed were Fantasy ship maps, but seemed to just mirror the Dream layout.
Also, the DCL reservation specialist did not flag this as a HA room. Long story short, by the time I figured it out -- all comparable Category 00T rooms were already booked & sold out, so I couldn't change rooms.
I called DCL recently to see if their computer system had any current HA stateroom requests from those truly in need of a room like mine -- and asked if we could match up that request and work out a swap. The DCL rep said "that's a great idea" but their system wasn't capable of flagging & matching such requests. Very frustrating!
What boggles my mind is why DCL doesn't even try to save these handicap rooms for those who request them? When I made my reservation, I never asked for a HA room, and there were at least a couple of other similar staterooms still available. They also knew I had a young toddler in my family. Most toddlers like to take baths in a bathtub, not a HA shower stall.
I mostly feel bad to be occupying a handicap room, when I clearly don't need or want one. So, I'm trying to spread the word -- if anyone needs a Category 00T HA stateroom for the Fantasy (July 6-13 sailing) and has a non-HA stateroom you'd like to swap with us, please feel free to private message me. I'm sure if we coordinate together with DCL, the swap can happen!
It's so weird that to book a handicap-accessible Disney resort HOTEL room -- you need to provide medical documentation. But for a DCL stateroom, you don't?!
Hope this can work out for a fellow sailer!
Thanks much, -Rachel