disneyfreakk
<font color=blue>I sing Spongebob to my dogs</font
- Joined
- Jul 7, 2004
I booked the 14th floor concierge at the Contempoary in *SEPTEMBER*. We had planned on going Oct 17th - 24th. Well I recieved a call back this morning from the itenerary planning service. This call did not go well at all. I had wanted to go ahead and give them my requests for V&A chefs table as well as for Cindys royal table dinner. These were my only requests for the whole week! I explained to the woman on the phone that I would like V&A for any night except for our first night, and Cindys for any other night but would prefere to watch the fireworks either during or right after dinner. She asks me agian what my dates are and then told me that it was too early to book and that I needed to call them back and leave a message on their answering machine at 180 days out! I told her that if I had wanted to book my ADRs myself then I wouldnt be paying almost $600/night for concierge service. She then said " well, I can just make a note and call you back on the 180 day mark. So you wanted V&A chefs table for the 17th? and you will be staying at the GF?" I was so freaking mad at this point that I just told her "just forget it" and hung up.
We didnt go to WDW and stay on property last year because of a big problem with the AKL concierge in 2004. Here is what happend in 04 : My DH and I got off of the Disney cruise ship ( cat 3, wonderful service BTW
) and when we get to the AKL the had lost our ressies. The rude woman at the check in treated us like we were idiots and kept asking " did you get upgraded? Are you SURE you didnt get upgraded? Are you at the right resort?" well, you get the idea. Thank goodness I was well prepared and had all of our paper work with us. So we get our concierge room because I had already paid for the package! ( wasnt that nice of them? 
) And then I find out that they lost our Cindys royal table ressies also ( the only ADR I made! ) , and they couldnt get us a reservation because that resturant fills up months in advance. DUH! That was the reason I booked our dinner 3 months out! But wait, there's MORE! We get into our room and there is a used razor and soap in the shower. And the next day I woke up with this wonderful rash. I sleep on my stomach in all my glory ( we dont have kids, and sorry if this is TMI! ) so you can imagine where the rash was. 
I go to the conceirge and ask them to have our sheets changed and that I needed them to get me some benadrile (sp? ). Well guess what? They told me that the runner was out and about and that *I* should probably just go down to the gift shop myself. Of course they were out at the gift shop. So I head back to the concierge and ask them to call a pharmacy, walgreens, or a delivery place to deliver some benadrile. No they wouldnt do that... they told me that they knew for sure that the MK would have some and I should go there. Sigh, so we went to the MK and got some meds. And then two nights before we were to leave the AKL my DH and I were sitting up in the lounge having a drink and planning on going to see wishes that night when the "helpful" concierge staff over heard us and "let us in on a little known seacret" : He said that we should wait until the next night and go to the bar (the callifornia grill bar ) and watch the fireworks from there because they pipe the music in. So the next night we are at the contempoary guest service desk asking where this lounge/bar is because we would like to watch the fireworks like our concierge had suggested. The guest service looked really sad to have to tell us that 1) the bar is only open to people who have resservations and they were filled up that night. and 2) Wishes was the night before! Now I did have a little sit down with the AKL GM, and they refunded the difference between the savanah view and concierge since we didnt recieve any concierge service. We enjoyed the view, so I thought that was only fair that we pay for that.
I am going to cancel our CR ressies right after this post. My DH and I have pretty much lost all faith/hope in the Disney resort system. We have decided to go to Las Vegas for the week that we were going to spend at disney. Then fly to Orlando and spend the week at the HRH with our friends like we do every year. I just dont want the start of our month long vacation being mad and upset with disney. And I am affraid that is what would happen if things are like this 6+ months out.
Thank you for letting me vent!
Kellie
We didnt go to WDW and stay on property last year because of a big problem with the AKL concierge in 2004. Here is what happend in 04 : My DH and I got off of the Disney cruise ship ( cat 3, wonderful service BTW
) and when we get to the AKL the had lost our ressies. The rude woman at the check in treated us like we were idiots and kept asking " did you get upgraded? Are you SURE you didnt get upgraded? Are you at the right resort?" well, you get the idea. Thank goodness I was well prepared and had all of our paper work with us. So we get our concierge room because I had already paid for the package! ( wasnt that nice of them? ) And then I find out that they lost our Cindys royal table ressies also ( the only ADR I made! ) , and they couldnt get us a reservation because that resturant fills up months in advance. DUH! That was the reason I booked our dinner 3 months out! But wait, there's MORE! We get into our room and there is a used razor and soap in the shower. And the next day I woke up with this wonderful rash. I sleep on my stomach in all my glory ( we dont have kids, and sorry if this is TMI! ) so you can imagine where the rash was. I go to the conceirge and ask them to have our sheets changed and that I needed them to get me some benadrile (sp? ). Well guess what? They told me that the runner was out and about and that *I* should probably just go down to the gift shop myself. Of course they were out at the gift shop. So I head back to the concierge and ask them to call a pharmacy, walgreens, or a delivery place to deliver some benadrile. No they wouldnt do that... they told me that they knew for sure that the MK would have some and I should go there. Sigh, so we went to the MK and got some meds. And then two nights before we were to leave the AKL my DH and I were sitting up in the lounge having a drink and planning on going to see wishes that night when the "helpful" concierge staff over heard us and "let us in on a little known seacret" : He said that we should wait until the next night and go to the bar (the callifornia grill bar ) and watch the fireworks from there because they pipe the music in. So the next night we are at the contempoary guest service desk asking where this lounge/bar is because we would like to watch the fireworks like our concierge had suggested. The guest service looked really sad to have to tell us that 1) the bar is only open to people who have resservations and they were filled up that night. and 2) Wishes was the night before! Now I did have a little sit down with the AKL GM, and they refunded the difference between the savanah view and concierge since we didnt recieve any concierge service. We enjoyed the view, so I thought that was only fair that we pay for that. I am going to cancel our CR ressies right after this post. My DH and I have pretty much lost all faith/hope in the Disney resort system. We have decided to go to Las Vegas for the week that we were going to spend at disney. Then fly to Orlando and spend the week at the HRH with our friends like we do every year. I just dont want the start of our month long vacation being mad and upset with disney. And I am affraid that is what would happen if things are like this 6+ months out.
Thank you for letting me vent!
Kellie
Then I know what I got. 
We love going there!!! 
I did call the concierge manager right after I hung up on the IPO this morning. He said that either he or the IPO manager would call me back. He didnt even get all of my info. 
