Adding in thoughts of our recent stay- 6 nights, May 19-25:
There were 2 reasons for booking this hotel- the fact it was right across the street, and that we could get a suite that had 3 rooms- their largest suites have a large room with 2 queens, a bit smaller room with 2 queens, and a center middle room with tv, table and a pull out couch. This gave us the the ability to put a toddler to bed in each room, and still have somewhere to be. Grandma was happy to stay in once the littles were in bed, and thus the parents could return to the parks till close.
Booking- I changed our booking when a better rate came out for check-ins starting on sundays, thus I made a 1 night booking for the saturday night we arrived, and a 5 night booking after that. It was a good thing I called to ask a question a month or so out, as they had our booking on the wrong day, and hadn't got my email right (I should have realized earlier that I hadn't received anything) They also called the day before to sat that my credit card I had given wasn't working. I had received a new one, as the expiration date was in April. I gave this to the front desk person and she insisted that she tried it twice and that it was getting declined. I phoned visa, and they said that it had been tried twice, with the old expiration date. Annoying.
Check-in- we arrived around 2pm I would say. The front desk person said that she was just waiting for the list of rooms, and it would be about 10 minutes. It was def longer than that, but once our two toddlers started getting fussy, she seemed to get the list...
Room- the room was exactly as I expected. Old furnishings etc. The layout of the rooms worked just as we wanted though. We looked carefully at the cleanliness, and I will say, the bathroom especially was quite clean. We didn't find the beds hard at all. One thing I really didn't like was there was quite a gap at the bottom of the main door that lead to the hallway. We didn't hear any noise from people above/below/either side, just people walking by.
Breakfast- For fruit there was apples, bananas, oranges, and it was always replaced, there were the hard boiled eggs, bread for toast, bagels and cream cheese alternated with mini muffins. For cereal there was oatmeal, rice krispies, fruit loops, and corn flakes. Milk, a juice machine with orange and apple, and a coffee machine. It was what we expected and handy to be able to grab something before the parks. We always managed to get tables and we were a group of 8.
Cleaning- when it was done, it was done well, but 2 days we didn't get cleaning- the first one, my sister was in the room a lot of the day, but the cleaners made no attempt to discuss when they could get in to clean, and the other, the two dads had arrived back, just as the cleaners were working on the room next door. they told the cleaners that they would take the toddlers for a walk while the room got done, but when they came back, the room wasn't done and the cleaners were gone.
We did store our bags in the lockers on the last day, and had to put our 2 playpens in the room next door as they wouldn't fit. We ended up being a bit late coming back from DTD, so were a bit tight for time. We found a staff member to let us into the locker room, but the person would not let us in to the storage room to get the playpens as I didn't have the ticket I had filled out, as I had given it to my sister. I offered to show ID, as it was my name on the items, but the person wouldn't answer me, nor would she give an alternative when I asked what the policy was for lost tickets, as they must have something right..I asked to speak to the manager as we were getting really tight for time now, and she wouldn't answer me..thankfully my sister showed up (DH and I had ran ahead to get things going) We made the bus with like 2 minutes to spare...
Ultimately, the place served it's purpose, I would only stay there again if I needed the same set up of rooms (ie 3 connecting). Mainly, I didn't meet one person at the hotel in any area or department who seemed to care at all.
