Sid74
DIS Veteran
- Joined
- Nov 21, 2005
We just returned from a horrible trip staying at the Hotel New York. I have stayed there twice before, but this was our first family stay at that particular hotel.
First let me say that this was my 13th visit to Disneyland Paris in the past 15 years. We love the place, and have Dream Annual Passes.
We arrived at around 2.15pm on Sunday 8th June. At check in we were told that our room was ready, which we thought was great, as we wanted to get into the Parks. When we got to the room we found that the air conditioning wasn't on, but we thought it might be on some sort of timer. It wasn't on when we got back to the room that evening, but it seemed too late to report it.
After an uncomfortable night where nobody got any sleep, I reported it after breakfast, at 7.35am. I was told that somebody would immediately go to fix it.
At 2.30pm nothing had been done.
At 6.30pm still nothing had been done, so I called Maintenance on the room phone. He acted like nobody had reported the problem previously, and said somebody would be sent to our room immediately. After 30 minutes of waiting for someone to turn up we left the room.
At 12.15am, when we had stayed out as long as we could, we went back to the hotel. I thought I would just check with the front desk to make sure it had been sorted, so that I didn't have to come back down.
Apparently, someone had checked the air conditioner in our room and found that it couldn't be fixed. It was one of a number of rooms where the A/C unit needed replacing, and the hotel had known that it probably didn't work when they had allocated it to us! I was told that we were supposed to stay in the room, even though the temperature was around 30 degrees that weekend! I refused. I said that we shouldn't have been put in the room in the first place, and that we needed to be moved.
After checking with her manager, the desk CM said we could move to a room where they knew the A/C was working. I asked why we were put in the faulty room in the first place if another one was available. I got no answer. We changed rooms at 12.35am.
Unfortunately, by this point myself and my husband were feeling very unwell. I have a couple of medical conditions that mean I overheat easily, and the stress from it all had also caused another condition to flare up.
It took 3 days for the hotel manager to admit that they shouldn't have put us in the original room. He checked and found that the night staff had done nothing at all to get the A/C fixed. It was only when I called Maintenance that it was looked into.
Our whole trip was completely ruined. I had to spend about 4 hours trying to sort the room out, and I was so ill that we hardly had any family time in the Parks.
First let me say that this was my 13th visit to Disneyland Paris in the past 15 years. We love the place, and have Dream Annual Passes.
We arrived at around 2.15pm on Sunday 8th June. At check in we were told that our room was ready, which we thought was great, as we wanted to get into the Parks. When we got to the room we found that the air conditioning wasn't on, but we thought it might be on some sort of timer. It wasn't on when we got back to the room that evening, but it seemed too late to report it.
After an uncomfortable night where nobody got any sleep, I reported it after breakfast, at 7.35am. I was told that somebody would immediately go to fix it.
At 2.30pm nothing had been done.
At 6.30pm still nothing had been done, so I called Maintenance on the room phone. He acted like nobody had reported the problem previously, and said somebody would be sent to our room immediately. After 30 minutes of waiting for someone to turn up we left the room.
At 12.15am, when we had stayed out as long as we could, we went back to the hotel. I thought I would just check with the front desk to make sure it had been sorted, so that I didn't have to come back down.
Apparently, someone had checked the air conditioner in our room and found that it couldn't be fixed. It was one of a number of rooms where the A/C unit needed replacing, and the hotel had known that it probably didn't work when they had allocated it to us! I was told that we were supposed to stay in the room, even though the temperature was around 30 degrees that weekend! I refused. I said that we shouldn't have been put in the room in the first place, and that we needed to be moved.
After checking with her manager, the desk CM said we could move to a room where they knew the A/C was working. I asked why we were put in the faulty room in the first place if another one was available. I got no answer. We changed rooms at 12.35am.
Unfortunately, by this point myself and my husband were feeling very unwell. I have a couple of medical conditions that mean I overheat easily, and the stress from it all had also caused another condition to flare up.
It took 3 days for the hotel manager to admit that they shouldn't have put us in the original room. He checked and found that the night staff had done nothing at all to get the A/C fixed. It was only when I called Maintenance that it was looked into.
Our whole trip was completely ruined. I had to spend about 4 hours trying to sort the room out, and I was so ill that we hardly had any family time in the Parks.
