It's definitely not just today. I have been rearranging some things with some transferred points that I got (so it has to be done over the phone since I can't access them online like I do my own points), and every single time (about 5-6 times) I have called since early November has been at least a 30-40 minute wait. The only time it wasn't like this was this past Friday morning, I literally dialed MS at exactly 9:00a when they opened and got through right away. Every other time I have called (no matter what day or time, weekday, weekend, early, late) it has been no less than 30 minutes, and upwards of 45 min!