Do you know where on Highlands Reserve you will be staying or is it allocation on arrival. If you know the villa address, as an owner at HR I might be able to help and reasure you.
Most of the homes on HR are privately owned. Owners that do their own bookings or rent out via a tour op, will want to ensure that our homes are of the highest standard for our guests.
Please let me know if I can help in any way.