Well, let me put it this way, when you check into your two rooms (after waiting until they open them at 3 p.m.) and find filth and grime and lipstick and Scope on glasses and mugs, a puddle of maple syrup on the rug, your pamphlets stuck to the desk, hairs everywhere and the verandah door so filthy you can't see out of it, then yes -- I think one would be affected by how the ship was run. It was so bad that they sent a crew to our two rooms to take photographs and write reports. UGH The restaurant crew looked like they had slept in their clothes.
The only time in 45 years of traveling with my husband that he groaned when we had to get back on the ship at each port.
At that time it was a 100% American crew (which is so sad), but I have heard since then that they have petitioned to get permission to hire 25% foreign -- which may or may not have made a difference. This experience and our recent one on the Escape have put us off NCL and we won't be back
However, on a happier note, I will give them great kudos for the ports, sailing past the Napali Coast, the lava flow viewing at night time and the excursion vendors they used. The overnight in Maui was also a plus.