Bag was a gift, so that's probably why I am having a harder time then those with receipts (but it seems everyone is having no luck!). Still, I have the warranty card for the bag, so no receipt should not be a problem when it comes to warranty.
In the future I will definitely use my credit card for buying merchanise from Disney just in case.
Here's the whole process I have been trying to take to return the bag for credit:
I first sent the bag to Dooney because I figured it had been past the 30 days and it made more sense to use the 1 year warranty because it was just poorly made. I sent it into Dooney's address located on their website along with the needed info. I waited for 2 weeks after my bag arrived there (shipped it via tracking) and I never heard anything so I called. They told me that the bag was on the way back to me because they couldn't fix/replace it and that I would receive a letter in the mail. I get the bag back a few days later with no letter so I email them and tell them I haven't gotten a letter. They tell me the letter should be with the bag. It wasn't so they finally emailed me a copy of the letter. The letter says to return to the
disney store for full credit. The group I'm apart of says Disney Store doesn't take back Dooneys (I know mine was bought in the park) so I figure I will go to World of Disney. Went there along with the Dooney letter and they all seemed confused and had never even heard of the HM bag chipping (or so they made it seem). They told me it was past the 30 days and they couldn't take it back because they never sold that bag to begin with (pretty sure I know people that bought the bag from there, but whatever). They told me to try and call Guest Services. I call Guest Services and the rudest CM you'll ever talk to answers (not just saying this because I was mad, she was super rude and I wasn't being rude at all even though I was mad). She tells me to send it to Dooney and I explain to her I already did. Then she tells me I better just enjoy the bag because there's nothing I can do. Wish I would have got her name to report her but I was so furious I hung up before I said some not so nice things. Anyways, I call again to try and talk to another CM. Thankfully I talk to someone else and explain to them what happened and he tells me they were told by management to refer guest to Dooney's Customer Service regarding the HM Bags. I called them but all they told me was to send my bag in even though I explained I already did that. So I email them and tell them Disney won't return for full credit. I never get emailed/called back, ever. After countless emails/calls, nothing. Finally I started blasting them on twitter, instagram, and facebook.
Most recent update (this happened Tuesday May 12th): They finally responded to a facebook comment with the "blah blah we're sorry" stuff and asked me to send them my contact info. About an hour after sending it, I get a call from Dooney's Guest Services. She tells me they're sorry and that they'll send me a shipping label for me to send my bag to them (I mentioned that I had sent it to them once before and never even got my money back for shipping). She says they are in the process of making new bags and will be able to send my replacement in 6 weeks. The next day I received a UPS shipping label from Dooney via email, I sent my bag out to them Friday (cost me $7.00 for the box from the UPS store when I could ship for less via USPS, but it's whatever at this point). According to the tracking, the bag should arrive there Thursday May 21st.
After everything they have put me through, I honestly don't know if I believe they will actually be sending a new bag in 6 weeks or if this is a way to get rid of a bag and force Dooney store credit on me like I've seen happen with some people.
Having to go through all of this just to get a warranty honored is ridiculous. Shame on Disney and Dooney, disappointment doesn't even begin to cover it.
What a load of 
!! They're not honoring them in the first place!
