jtowntoflorida
Looking Like I Can't Really Afford To Go To Disney
- Joined
- Jan 17, 2011
We're taking a flight today (not to Disney). I've been a member of Global Entry for a few years now, so that makes me eligible for PreCheck. Though I know that having GE doesn't automatically mean I'll get PreCheck, I've had a 100% inclusion rate since getting it.
So I go to print our boarding passes last night, and no PreCheck. WAH. Although I know it's not guaranteed, I still want to know why I didn't get it. I double-check my personal information on southwest.com. I notice they have my Known Traveler Number in the Redress Number field. Huh? I try to update it. Nope, didn't work. I call Southwest and have to have a representative delete the number in the Redress Number field for me. She says to log out and log back in and it will update. I do that, and it doesn't work. Redress Number is still filled in with my Known Traveler Number. Grrr. So I decide to wait until this morning and recheck. Go in, Redress Number field is blank. YAY! But now I notice that my Known Traveler Number is incorrect...they have my HOME PHONE NUMBER in that field. No wonder I didn't get PreCheck. So I update that, which takes.
I've seen lots of complaints about Southwest's new website, but I don't think I've flown on them since they updated it. So just wondering if anyone else has had something like this happen, and also wanted to give a warning to anyone with a Known Traveler Number to go in and make sure everything is correct on Southwest's website. I know it was correct as of my last Southwest flight, which was before the website update, because I was given PreCheck then. It's so bizarre that everything in my profile got so screwed up as a result of a website overhaul!
So I go to print our boarding passes last night, and no PreCheck. WAH. Although I know it's not guaranteed, I still want to know why I didn't get it. I double-check my personal information on southwest.com. I notice they have my Known Traveler Number in the Redress Number field. Huh? I try to update it. Nope, didn't work. I call Southwest and have to have a representative delete the number in the Redress Number field for me. She says to log out and log back in and it will update. I do that, and it doesn't work. Redress Number is still filled in with my Known Traveler Number. Grrr. So I decide to wait until this morning and recheck. Go in, Redress Number field is blank. YAY! But now I notice that my Known Traveler Number is incorrect...they have my HOME PHONE NUMBER in that field. No wonder I didn't get PreCheck. So I update that, which takes.
I've seen lots of complaints about Southwest's new website, but I don't think I've flown on them since they updated it. So just wondering if anyone else has had something like this happen, and also wanted to give a warning to anyone with a Known Traveler Number to go in and make sure everything is correct on Southwest's website. I know it was correct as of my last Southwest flight, which was before the website update, because I was given PreCheck then. It's so bizarre that everything in my profile got so screwed up as a result of a website overhaul!