lbus42
Yay, I now have ears
- Joined
- Mar 13, 2015
The difference I see with that example is that when the airlines have changed their luggage fees, they grandfather in people that have already purchased tickets. It has happened to me two or three times and always it was stated that if you purchased your ticket before the change, you would pay the fee that was in affect when you bought the ticket (not the new fee). That is good customer service.
Disney has chosen to say screw you to all the people that are already paid in full on their cruise and raised the fees (in this case, alcohol budgets) for people that have already paid. That is poor customer service.
And of course, since I'm already PIF, I no longer have the ability to not purchase it.
I can understand your point as well. I did not say that it was NOT poor service. I don't consider it poor service myself because the policy change does not affect me, but I can see how you and others would see it as such.
My point was more about until people complain with their pocketbook, Disney will not change anything. Since you are past PIF you cannot get a refund. But you can refuse to give them future business.
I also wonder if anyone has tried to get a refund past PIF. A lot of companies say that they will not give a refund. But some cave in if the person is vocal enough and persistent enough.
Just a thought....