Thank you for responding.
Four of my six kids didn't like the clubs, and I agree the entertainment is not on par. If those are both important to you, then absolutely NCL would disappoint.
I actually prefer for us to stay together, so I was fine with the kids not liking the clubs. Even though the ages are broken up, I found whenever I looked in the kids were more together than apart.
I agree the entertainment is not on par. I do wish they'd had a fun show or two, but I went in knowing they did not. Thankfully, we'd had a week at WDW before hand.
The entertainment was hard to even figure out. They'd changed the entertainment just weeks before our trip and when I boarded I didn't know what to look for. I also think the entertainment timing suffers with the anytime dining model IMO. On DCL and PCI you know if you have early dinner, you see late show, and vice versa. I loved that our meals took two hours but with them starting at different times each night (as a group of 10 we really had to have reservations) we never got a feel for timing entertainment.
I hope the billing gets straightened out. Do you have a TA that can go to bat for you, maybe?