Just wanted to say that I was IMPRESSED with reservations after years of sitting on hold forever, lacklustre agents who didn't seem to want to sell, lack of information, etc. I just called and the phone was answered in about 2 seconds by an agent who was cheerful and actually interacted with me. He also tried to upsell me on dinner cruises, etc but did it very smoothly. AND I usually go to WDW over my birthday, and this was the first time that an agent asked and I think that he even put a note on my res about it. (Not that I expect anything, but it was nice to have someone be happy for me that I get to spend my birthday at WDW again) Overall, the quality of reservations seems to have improved over the past year. So kudos to reservations, and in particular Orlando (the name of the CM) who was great.