BC1836
DIS Veteran
- Joined
- Dec 20, 2006
We received a phone call from the GF in which a spokesperson said to us that they have no record of a "Leigh" who works for them at Reservations or anywhere else in the hotel. They said that they can't explain it.
Here's the background based on two previous posts:
Dec. 17, 2007:
We just returned from a six-night stay at WDW. We stayed at Coronado Springs for our first night since we were unable to book the GF exclusively for our initial week. We added Saturday night to our stay to provide us with a little more magic.
Now then: To the topic at hand.
While all of the CMs we encountered seemed to have the Christmas Spirit one must be singled out for her extraordinary concern and compassion.
On Tuesday night at Boma, next to us, a Canadian family of four were celebrating the young son's birthday. We inroduced ourselves and began to chat. My wife was also celebrating her December birthday and I took an obligatory photo. The family did not have a camera so I offered to take a picture of the boy and his mom (who was sitting next to him). I told them that I would process the picture on the next day and sent it to their hotel before they departed. They gave me their name and their hotel. Well, we decided that it would be better if we processed the picture and place it in a Disney frame. Just a photo wasn't good enough. Sure, they were strangers but they were a long way from home and celebrating a birthday at WDW. We brought the farmed picture in a box to the reservations desk and, by chance, Leigh attended to us. We told her what we had done and she assured us that the gift would be delivered through the hotel-to-hotel concierge delivery service Well, the next day we saw her and she said told us: "In order to make sure it got there before the family left I drove over to the hotel and delivered it to concierge myself after my shift was over." Now THAT'S what I call extraordinary! To be sure, a formal letter will go the GF acknowledging the efforts of superb CM. Of course, the Canadian family will never know about most of this. But they will have a photo taken by strangers and delivered by an "unknown" CM. And they will smile.
Jan. 1, 2008:
We received a phone call from Walt Disney World headquarters this morning acknowledging our letter about the GF's Leigh and her extraordinary service!
Any suggestions (No, we got the name right off of her name tag on consecutive days at the GF!)?
Is this weird or what? :
Here's the background based on two previous posts:
Dec. 17, 2007:
We just returned from a six-night stay at WDW. We stayed at Coronado Springs for our first night since we were unable to book the GF exclusively for our initial week. We added Saturday night to our stay to provide us with a little more magic.
Now then: To the topic at hand.
While all of the CMs we encountered seemed to have the Christmas Spirit one must be singled out for her extraordinary concern and compassion.
On Tuesday night at Boma, next to us, a Canadian family of four were celebrating the young son's birthday. We inroduced ourselves and began to chat. My wife was also celebrating her December birthday and I took an obligatory photo. The family did not have a camera so I offered to take a picture of the boy and his mom (who was sitting next to him). I told them that I would process the picture on the next day and sent it to their hotel before they departed. They gave me their name and their hotel. Well, we decided that it would be better if we processed the picture and place it in a Disney frame. Just a photo wasn't good enough. Sure, they were strangers but they were a long way from home and celebrating a birthday at WDW. We brought the farmed picture in a box to the reservations desk and, by chance, Leigh attended to us. We told her what we had done and she assured us that the gift would be delivered through the hotel-to-hotel concierge delivery service Well, the next day we saw her and she said told us: "In order to make sure it got there before the family left I drove over to the hotel and delivered it to concierge myself after my shift was over." Now THAT'S what I call extraordinary! To be sure, a formal letter will go the GF acknowledging the efforts of superb CM. Of course, the Canadian family will never know about most of this. But they will have a photo taken by strangers and delivered by an "unknown" CM. And they will smile.
Jan. 1, 2008:
We received a phone call from Walt Disney World headquarters this morning acknowledging our letter about the GF's Leigh and her extraordinary service!
Any suggestions (No, we got the name right off of her name tag on consecutive days at the GF!)?
Is this weird or what? :