So, I just got back from staying at this hotel over the weekend. Here's my mini-review of staying in a handicapped accessible room.
First off, staying at this place has been on my bucket list. By some minor miracle, I got the weekend off from work, something that hasn't happened to me in years. Also, I have an annual pass with no block out dates.
Disneyland, here we come!
First, I tried to book online but the Disney website was crashing so I booked over the phone. Since it was the summer, and I was booking with like 3 days notice, of course alot of rooms were sold out, so I had to take whatever was left, plus I wanted an ADA room so a handicapped family member could visit and shower after using the pool. Over the phone I booked a king bed with a Downtown Disney view, and it was supposed to have a walk in, handicapped shower. Due to some traffic mishaps, we didn't arrive at the hotel until really late, somewhere around midnight on Friday. At check in, the cast member told me the room I booked wasn't available, but they had something else for me that was still ADA compliant. At that point my husband and I were just really tired and wanted to sleep, so we agreed to take the room being offered, and the staff member told us if we weren't happy with it, they would switch us out to something different first thing in the morning. The staff member also said that he doubted if we would switch though, because the room was in a much better location than the Downtown Disney ones.
So off we went to our room. It wasn't a king bed, but two queens, it didn't have a walk in shower, but had handgrips for the tub and toilet, plus a ramp to get a wheelchair out on the small balcony. Then we saw the view from our room. It had a pool and park view! We could see the Tower of Terror, the grizzly bear mountain, and Radiator Springs mountains from our window! When we went to the park the next day, we discovered the room was also super close to the DCA hotel enterance. Yup, we stayed, because the view and location were GREAT. Our entire goal of that trip was to go on the Grizzly River run over and over again, and then go to the pool afterwards, which we did!
Other than that, while the room was reasonably clean, it was in serious need of refurbishment. I've stayed at other offsite rooms in Anaheim that were in much better condition than this room, so in this case you are definately paying for the location. The rooms were well insulated, so I couldn't hear any noise from the pool at all when it was busy, or from drunken people partying at the lounge below us when the balcony sliding glass door was closed. And as for "ADA compliant"--only if you are a very small person in small wheelchair. A large person in a wheelchair probably won't be able to get it out on the balcony, and the ADA bathroom tubs are super slippery, I'd seriously fear for the safety of someone with mobility issues using it (in this case, if you have a larger, handicapped member in your party, INSIST on a roll in shower with a seat). However, it did have an adjustable, detachable shower head which worked great.
So in my opinion, hotel grounds, pools, and restaurants are spectacular, the rooms are lackluster. The ADA rooms are OK for small handicapped children and adults, but will present a challenge to larger adults. Keep this in mind when booking.
While my stay was great, it could have been better. Seriously, refurbish the rooms! This is one of Disney's flagship properties, but the rooms are so run down they don't feel very deluxe.