I called last night and basically ended up having my husband call back and ask questions. I called to ask about special request for building, floor and pool side. We are staying at AsMu. The first CM answered and was like"what do you mean special requests?, call this phone#" Called the next phone number, got the run around there, finally called the resort back and spoke with a CM who was about 50 times happier and helpful. Did not take any of our requests, told us to call 10 days before our arrival. Then I tell them it is our kids birthday celebrations and this is why we are heading to disney, yeah I felt really special. One CM told me to get a button, and the other CM's did'nt even seem to care, whatever. I was just kind of disappointed. I guess because I am so excited. I got my baggallini and was not that impressed, I thought it was going to be bigger. I am just getting it from every side. How can I keep the excitement alive, 42 more days.