snelsonbrown
"We are all travelers in the wilderness of this wo
- Joined
- May 23, 2001
I have thought about this for sometime and thought I would just add a thought - if at anytime any gift baskets, floral items are ordered, they should be in your rooms by the time you enter your room - Now there are times that even tho housekeeping does an awesome job of making sure they are in your room, there are times they run behind - give them time - NOW if your orders has not arrived - please contact housekeeping and they will find out what happened -
The reason for this letter? I had a terrible incident happen where a grandmother ordered baskets for her grandchildren - all were received except two - I failed to advise her at the time of the orders if they did not receive their gifts, to just call housekeeping - Disney does an excellent job of record keeping and can trace down the packages especially if they are delivered to the wrong room (accidents do happen) - unfortunalty the family that received the two baskets failed to return them to the rightful owners that were just 4 doors down from them - the children were rightfully upset especially seeing that their cousins had theirs - The problem was resolved tho the children went home without their baskets -
I know and have faith in Disney and they made it right but the fact remains that errors do happen so their is no one to blame excepts those that kept the baskets.
If there is a problem with a delivery again, just call housekeeping - they are more than willing to make sure your cruise is filled with everything good that is possible - in fact the entire staff of DCL is.
Thank you for your time and letting me finally express my sincere apology to the grandmother and her family for the disappointment - and thank you for believing in me and DCL.
Respectfully,
Shirley
The reason for this letter? I had a terrible incident happen where a grandmother ordered baskets for her grandchildren - all were received except two - I failed to advise her at the time of the orders if they did not receive their gifts, to just call housekeeping - Disney does an excellent job of record keeping and can trace down the packages especially if they are delivered to the wrong room (accidents do happen) - unfortunalty the family that received the two baskets failed to return them to the rightful owners that were just 4 doors down from them - the children were rightfully upset especially seeing that their cousins had theirs - The problem was resolved tho the children went home without their baskets -
I know and have faith in Disney and they made it right but the fact remains that errors do happen so their is no one to blame excepts those that kept the baskets.
If there is a problem with a delivery again, just call housekeeping - they are more than willing to make sure your cruise is filled with everything good that is possible - in fact the entire staff of DCL is.
Thank you for your time and letting me finally express my sincere apology to the grandmother and her family for the disappointment - and thank you for believing in me and DCL.
Respectfully,
Shirley